Terms of Service

1. Acceptance of these Terms

These Terms of Service (the "Terms") govern access to and use of the Rifesta service (the "Service") provided by Rinoova S.r.L., VAT no. IT18432621003, registered office Via Jacopo della Quercia 32, 00155 Roma (RM), Italy ("Rinoova"). By creating an account or otherwise using the Service you accept these Terms. If you do not accept them, do not use the Service.

2. Definitions

• Service / Rifesta: the Rinoova Events Cloud platform for event photo collection and sharing.
• User: any natural or legal person who creates an account.
• Organizer: a User who creates an event and invites Guests.
• Guest: a person who joins an event to view or upload Content.
• Content: photos, videos, text and other materials uploaded to the Service.
• Consumer: a User acting for purposes outside their trade, business or profession.
• Business User: a User acting within their trade, business or profession.

3. The Service

Rifesta lets Organizers create events, collect photos and videos from Guests, and synchronise them to storage destinations chosen by the Organizer. The Service is offered in a free tier and in paid plans with different quotas and features. The Service is provided on an evolving basis and certain features may be in beta.

4. Account and registration

You must provide accurate information and keep it up to date. You are responsible for safeguarding your credentials and for all activity carried out through your account, and must promptly report any unauthorised access to rifesta@rinoova.com. Accounts must not be created for or on behalf of minors below the applicable age of digital consent.

5. Acceptable Use

When using the Service you must not:

• upload Content that is unlawful, infringing, defamatory, obscene or harmful, or that violates the rights of others;
• upload images of identifiable individuals without holding the necessary rights and, where required, their consent (or that of a parent or guardian for minors);
• attempt to breach security, disrupt, overload, reverse-engineer or gain unauthorised access to the Service;
• use the Service to send spam, malware, or for any fraudulent or abusive purpose.

Rinoova may remove Content and suspend or terminate access where it reasonably believes these Terms have been breached, in order to comply with the law, or to protect the Service or third parties.

6. User Content and licence

Ownership of Content remains with the User. The User grants Rinoova a limited, non-exclusive, worldwide, revocable licence to host, store, process, reproduce and transmit the Content solely as necessary to operate and provide the Service (including display to event Guests and synchronisation to destinations chosen by the Organizer). This licence ends when the Content is deleted, save for copies retained transitorily in backups.

For Content uploaded to an event, the Organizer is the data controller and Rinoova acts as data processor under the Data Processing Agreement. The Organizer is responsible for the lawfulness of the collection of such Content from its Guests.

7. Plans, payments and billing

Paid plans are billed through Stripe and are prepaid. Subscriptions renew for successive periods unless cancelled before renewal. Except where mandatory law provides otherwise (see Section 15), fees already paid are non-refundable for partial periods of use.

Rinoova may change plans, prices, features and quotas prospectively (including storage limits, the number of events and retention periods), giving reasonable advance notice of material changes. Changes do not affect the period already paid for and take effect from the next renewal. Where a storage quota or other limit is reduced, Rinoova will not silently delete Content already stored: notice and a reasonable window will be given to export Content, upgrade the plan or return within the new limits before any measure is applied (e.g. blocking new uploads or, after the notice period, removing the excess in accordance with the retention criteria). Mandatory Consumer rights (Section 15) are unaffected.

8. Availability and service levels

Rinoova will use reasonable efforts to provide a level of service consistent with the subscribed plan; service-level targets per plan are published on the Pricing page. The Service may be subject to maintenance, updates and temporary interruptions. Rinoova does not warrant that the Service will be uninterrupted or error-free.

9. Intellectual property

The Service, its software, design, and the "Rifesta" and "Rinoova" names and marks are owned by Rinoova or its licensors and are protected by law. No right in them is granted to the User except the limited right to use the Service under these Terms. Any open-source components are governed by their respective licences.

10. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing in this Section limits warranties or rights that cannot be excluded under mandatory law, including consumer law.

11. Limitation of liability

To the maximum extent permitted by applicable law, Rinoova shall not be liable for indirect, incidental, special or consequential damages, nor for loss of data, profit or goodwill. Rinoova's total aggregate liability arising out of or in connection with the Service is limited to the amount paid by the User to Rinoova in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability for wilful misconduct or gross negligence, for death or personal injury, or any other liability that cannot be excluded or limited under mandatory law.

12. Indemnification

The User shall indemnify and hold harmless Rinoova, its directors, employees and agents from and against any claim, liability, damage, loss and expense (including reasonable legal fees) arising out of or connected with: (a) the User's Content; (b) the User's breach of these Terms or of the Acceptable Use provisions; (c) the User's violation of any law or of the rights of a third party, including the data-protection rights of any person depicted in the Content.

13. Suspension and termination

The User may cancel their account at any time from the dashboard. Rinoova may suspend or terminate access, in whole or in part, in case of breach of these Terms, risk to security or to third parties, or where required by law; where reasonably possible, prior notice will be given. On termination the Content is deleted in accordance with the retention periods set out in the Privacy Policy.

14. Changes to the Service and to these Terms

Rinoova may modify the Service and these Terms. Material changes to these Terms are notified in advance and the document version is updated; registered Users may be asked to re-accept the updated Terms before continuing to use the Service. Continued use after a change takes effect constitutes acceptance, without prejudice to mandatory rights of Consumers.

15. Provisions for Consumers

This Section applies only to Users who are Consumers and prevails, for them, over any conflicting provision of these Terms. Nothing in these Terms limits the mandatory rights granted to Consumers by the Italian Consumer Code (Legislative Decree 206/2005) or other mandatory law.

Right of withdrawal. A Consumer who subscribes to a paid plan has the right to withdraw within 14 days, without giving any reason, by writing to legal@rinoova.com. Where the Consumer expressly requests that the Service begin during the withdrawal period, the Consumer acknowledges that the right of withdrawal is lost once the Service has been fully performed, and that for a partially performed period a proportionate amount is due. The free tier involves no payment and no withdrawal right is engaged.

Jurisdiction. For Consumers, the exclusively competent court is that of the Consumer's place of residence or domicile, if located in Italy, and any mandatory provision of the Consumer's country of residence within the EU is unaffected.

16. Provisions for Business Users

This Section applies to Users acting as Business Users, including professional Organizers and event planners. Consumer protections do not apply to them. The Business User warrants that it acts within its trade or profession.

A Business User who is an Organizer is the data controller of the personal data of its Guests and of the Content collected at its events; it must accept and comply with the Data Processing Agreement and is responsible for providing its Guests with appropriate information and for obtaining any consent required for the collection and upload of Content, including images of identifiable persons and minors.

17. Governing law and jurisdiction

These Terms are governed by Italian law. For disputes with Business Users, the courts of the place where Rinoova has its registered office have exclusive jurisdiction. For disputes with Consumers, jurisdiction is determined under Section 15. The English version of these Terms prevails in case of discrepancy between language versions.

18. Miscellaneous

If any provision is held invalid, the remaining provisions remain in force. Failure to enforce a provision is not a waiver. The User may not assign these Terms without Rinoova's consent; Rinoova may assign them to a successor in connection with a reorganisation or transfer of business. These Terms, together with the Privacy Policy, Cookie Policy and, for Organizers, the DPA, constitute the entire agreement. Notices to Rinoova are sent to legal@rinoova.com.

19. Storage, quotas and retention

The storage included in a plan is an organization-wide quota (a pool shared across all of the Organizer's events), not a separate quota per event. Uploads from any event consume the same overall quota; a single event may therefore use the entire available space. For indicative, non-binding guidance only, plans are sized around an average budget of a few gigabytes per event.

The storage limits, the number of active events and the retention periods applicable to each plan are stated on the Pricing page and may be changed prospectively under Section 7. Content is retained for the period stated by the plan after the event ends; thereafter it may be removed in accordance with the Privacy Policy. Where technically possible, before deletion due to retention expiry or quota reduction the Organizer is offered the ability to export Content.

Free tier and Google Photos. On the free tier, full-resolution originals are stored in the User's Google Photos account (subject to Google's terms and storage), while Rinoova retains only the reduced-resolution gallery needed for display: the free tier's storage quota refers to that gallery. The User is responsible for maintaining a suitable, connected Google account; in its absence, uploads may be blocked. On paid plans, originals are stored on Rinoova's infrastructure and any use of Google Photos is optional.

20. Specific approval of clauses (Articles 1341-1342 of the Italian Civil Code)

By accepting these Terms, the User declares to have read and to specifically approve, also for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the following clauses: Section 5 (Acceptable Use and removal of Content), Section 7 (no refunds for partial periods), Section 8 (no warranty of uninterrupted service), Section 10 (Disclaimers), Section 11 (Limitation of liability), Section 12 (Indemnification), Section 13 (Suspension and termination), Section 14 (Changes to the Service and to these Terms), Section 17 (Governing law and jurisdiction) and Section 18 (assignment by Rinoova).

For Consumers, the clauses above apply only to the extent they are not vexatious or otherwise ineffective under mandatory consumer law.

21. Contact

Rinoova S.r.L. — legal@rinoova.com.